Our Promise
Every item we sell is 100% authentic and quality-checked before dispatch. If something isn't right, we'll make it right.
Return Window
You may request a return within 7 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Non-Returnable Items
- Items marked as final sale or clearance
- Products damaged through misuse after delivery
- Items missing original packaging or accessories
How to Request a Return
- Contact us on WhatsApp or call +255 789 947 608 within 7 days.
- Share your order details and reason for the return.
- Our team will arrange collection or exchange.
Refunds
Approved refunds are processed within 3–5 business days via your original payment method or mobile money. Delivery fees are non-refundable unless the return is due to our error.